Frequently Asked Questions

What materials do you use for your products?
We use a variety of materials, including horn, bone, wood, copper, resin, marble, fabric, and metal.

Do you offer custom designs?
Yes, we offer tailored solutions to meet your specific design preferences and needs.

How can I place an order?
You can place an order by contacting us through our website’s inquiry form or via email.

Do you ship internationally?
Yes, we export our products worldwide and ensure secure and timely delivery.

Can I request product samples?
Yes, we offer product samples for bulk orders. Please contact us for more details.

What is your lead time for bulk orders?
The lead time varies based on the size and type of order. Generally, it takes 4-6 weeks for most orders.

Do you have a minimum order quantity (MOQ)?
Yes, the MOQ depends on the product type. Please inquire with us for specific details.

What are your payment options?
We accept various payment methods, including bank transfers, PayPal, and other internationally accepted options.

Are your products eco-friendly?
We are committed to sustainable practices, and many of our products are made from natural, eco-friendly materials.

Can I visit your workshop or office?
Yes, we welcome visitors by appointment. Please contact us to schedule a visit.